01About these terms
These terms of use ("Terms") apply to the Satapass website and question bank (the "Service"), operated by Satapass ("Satapass", "we", "us"). By creating an account or using the Service, you agree to these Terms, our Privacy policy and our Content policy. If you do not agree, do not use the Service.
02Who can use Satapass
You must be at least 18 years old to create an account or buy a plan. By signing up you confirm that you are 18 or older and that the information you give us is accurate.
03Your account
- Each account is for one person. You may not share your login, sell or transfer your account, or let anyone else use it.
- Keep your password secret and tell us straight away at support@satapass.com if you think someone else has used your account.
- You are responsible for activity on your account.
- We may limit or suspend accounts that show signs of sharing, such as use from many places at the same time.
04Plans, prices and payment
The current plans are: Free Trial: 14 days of access for $0.00; Premium: 30 days of access for $64.00; Premium Plus: 90 days of access for $128.00. What each plan includes is shown on the pricing page.
- Prices are in US dollars and are shown before you pay.
- We accept payment by card. Card payments are handled by our payment provider, and Satapass does not store your full card number.
- Each plan is a one-time payment for a fixed number of days. There is no automatic renewal, and we will not charge you again unless you buy another plan.
- Access starts when your plan is active and ends when the number of days in your plan has passed. Unused days cannot be carried over or exchanged for cash.
- We may change prices or plans for future purchases. A change never affects a plan you have already paid for.
05Free trial
Where a Free Trial plan is offered, it gives limited access so you can try the Service before you pay. The features included are shown on the pricing page. We may change or withdraw the Free Trial at any time, and we may limit it to one per person.
06Refunds
To request a refund, email us at support@satapass.com from the email address on your account and include the date of your payment and the plan you bought.
Approved refunds are processed within 14 business days and returned to the card used for the original payment. The time it takes for the money to appear in your account after that depends on your card issuer. When a refund is made, access for that plan ends.
Nothing in these Terms removes any right to a refund that you have under the consumer protection law that applies to you.
07Acceptable use
When you use Satapass, you agree not to:
- copy, screenshot, record, download, share or publish questions, rationales, case studies or other content;
- use bots, scrapers or other automated tools to access or collect content;
- try to get around access limits, security features or payment;
- upload or send anything unlawful, harmful or that infringes someone else's rights;
- send us or share real NCLEX questions you remember from an exam;
- interfere with the Service or with other students' use of it.
08Our content and intellectual property
The Service and all its content, including questions, rationales, case studies, lessons, study guides, designs, logos and software, belong to Satapass or its licensors and are protected by copyright and other laws. Your plan gives you a personal, non-exclusive, non-transferable licence to use the content for your own exam preparation while your plan is active. No other rights are given to you.
If you send us feedback or suggestions, we may use them to improve the Service without any obligation to you.
09Educational purpose and no guarantee
Satapass is a practice tool for exam preparation. It is not medical advice and must not be used to make decisions about real patients.
Scores, adaptive CAT results and readiness information on Satapass are estimates based on your practice. They are not official NCLEX results and we do not guarantee that you will pass the NCLEX or any other exam.
Satapass is not affiliated with or endorsed by the National Council of State Boards of Nursing (NCSBN). NCLEX, NCLEX-RN and NCLEX-PN are registered trademarks of NCSBN.
10Availability and changes to the Service
We work to keep Satapass available at all times, but we cannot promise it will always be uninterrupted or free of errors. We may carry out maintenance, and we may add, change or remove features and content to improve the Service. We will try to give notice of changes that significantly reduce what a paid plan includes.
11Suspension and closing your account
You can stop using Satapass at any time, and you can ask us to close your account by emailing support@satapass.com.
We may suspend or close your account if you break these Terms, for example by sharing your account or copying content. Where an account is closed for a serious breach, no refund is due for the remaining time on the plan.
12Disclaimers and limits of liability
The Service is provided "as is" and "as available". To the extent the law allows, we do not give any warranty that the content is complete, error-free or up to date with every guideline.
To the extent the law allows, Satapass is not liable for any indirect or consequential loss, or for loss of opportunity, income or exam fees, arising from your use of the Service. Our total liability to you for any claim is limited to the amount you paid for the plan the claim relates to.
These limits do not apply where the law does not allow liability to be limited or excluded.
13Third-party services
Some parts of the Service rely on third parties, such as our card payment provider, email delivery and video hosting. Your use of those parts may also be subject to their terms. We are not responsible for services we do not control.
14Changes to these Terms
We may update these Terms from time to time. We will change the date at the top of this page and, for significant changes, let you know on the platform or by email. If you keep using Satapass after a change takes effect, the new Terms apply.
15Governing law and disputes
These Terms are governed by the laws of Kenya. If you have a complaint, please contact us first at support@satapass.com so we can try to resolve it. Any dispute that cannot be resolved this way will be handled by the courts of Kenya, without affecting any rights you have under the law of the country where you live.
16Contact us
Questions about these Terms can be sent to support@satapass.com or by post to Satapass.